Application Support Engineer
Accenture
3 - 5 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText ECM Tools
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance of critical business systems. - Investigate and diagnose software defects and provide timely resolutions. - Develop and implement effective solutions to enhance application functionality. - Provide technical support and guidance to end-users. - Create and maintain documentation for troubleshooting and resolution procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText ECM Tools. - Strong understanding of software development life cycle (SDLC) and ITIL processes. - Experience in troubleshooting and resolving application issues. - Knowledge of database management systems and SQL queries. - Familiarity with web technologies such as HTML, CSS, and JavaScript. - Good To Have Skills: Experience with content management systems (CMS). - Recommendation: Familiarity with Java programming language. Additional Information: - The candidate should have a minimum of 3 years of experience in OpenText ECM Tools. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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