Application Support Engineer
Accenture
3 - 5 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow
Good to have skills : Linux, UNIX Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : Btech orr equivalent
Summary: As an Application Support Engineer for our Software Development team, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve working with ServiceNow, Linux, and UNIX Shell Scripting to provide a dynamic service and ensure smooth operations. Roles & Responsibilities: - Provide technical support for critical business systems, identifying and resolving issues in a timely manner. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. - Participate in incident management and problem management processes, ensuring timely resolution of issues and minimizing impact to business operations. - Contribute to the continuous improvement of processes and procedures, identifying opportunities for automation and efficiency gains. Professional & Technical Skills: - Must To Have Skills: Strong experience with ServiceNow. - Good To Have Skills: Experience with Linux and UNIX Shell Scripting. - Solid understanding of incident management and problem management processes. - Experience with technical documentation, including standard operating procedures and knowledge base articles. - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. - Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Hyderabad office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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