Application Support Engineer
Accenture
8 - 10 years
Gurugram
Posted: 1/16/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Microsoft Windows Desktop Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Experience: 8+ years Job Summary: We are seeking a Senior EUC (End User Computing) Engineer with over 8 years of experience in SCCM/MECM, Windows desktop patching, and Windows desktop administration. The ideal candidate will have strong technical expertise in managing end-user environments, along with leadership capabilities to manage and mentor a team of 4-5 engineers. This role involves leading day-to-day operational activities, overseeing patch management and software distribution, and driving continuous improvements to ensure optimal performance and security across the desktop environment. Key Responsibilities: Lead a team of 4-5 EUC engineers, providing guidance, mentorship, and performance management. Design, implement, and maintain SCCM/MECM infrastructure to support software deployment, patch management, and desktop administration. Oversee and manage Windows desktop patching cycles to ensure compliance with security standards and minimize vulnerabilities. Manage and administer Windows desktop environments, ensuring system stability, performance, and end-user satisfaction. Provide expert-level troubleshooting and resolution for complex issues related to desktop, laptop, and peripheral devices. Collaborate with cross-functional teams to implement and support new technology solutions and system enhancements. Drive process improvements for desktop management, patching, and software distribution. Ensure adherence to IT policies and best practices, including security and compliance protocols. Develop and maintain technical documentation, including processes, procedures, and troubleshooting guides. Act as a technical point of escalation for EUC-related issues and guide junior team members in troubleshooting and problem-solving. Conduct training sessions for team members on new tools, processes, and industry best practices. Collaborate with IT leadership to plan and implement strategic initiatives related to EUC, such as automation and virtualization. Monitor and report on key performance metrics related to system performance, patch compliance, and issue resolution. Required Skills & Qualifications: 8+ years of experience in SCCM/MECM administration and Windows desktop management. Strong knowledge of desktop patching, software distribution, and system updates in enterprise environments. Proven experience leading or managing a small technical team. In-depth knowledge of Windows OS (Windows 10/11) administration and troubleshooting. Experience with scripting (PowerShell, VBScript, etc.) for automation of administrative tasks. Familiarity with Active Directory, Group Policies, and security configurations for desktops and laptops. Strong analytical and problem-solving skills with a proactive approach to addressing system and user issues. Excellent communication and collaboration skills to work effectively with teams, clients, and stakeholders. Ability to manage multiple priorities and deadlines in a fast-paced environment.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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