Application Support Engineer
Accenture
5 - 7 years
Gurugram
Posted: 11/19/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : VMware Workspace ONE
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and resolving technical problems. Your typical day will involve troubleshooting and resolving issues, collaborating with cross-functional teams, and providing solutions to ensure the optimal performance of critical business systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to understand and analyze application issues. - Troubleshoot and resolve technical problems related to applications. - Perform root cause analysis and implement preventive measures. - Ensure the smooth functioning of critical business systems. - Collaborate with cross-functional teams to resolve issues and improve application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Workspace ONE. - Strong understanding of application support and troubleshooting. - Experience in analyzing and resolving technical issues. - Knowledge of ITIL processes and best practices. - Experience with incident management and problem management. - Good To Have Skills: Experience with cloud technologies such as AWS or Azure. - Familiarity with scripting languages like PowerShell or Python. - Knowledge of virtualization technologies like VMware or Hyper-V. Additional Information: - The candidate should have a minimum of 5 years of experience in VMware Workspace ONE. - This position is based at our Gurugram office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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