Application Support Engineer
Accenture
5 - 7 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM WebSphere DataPower
Good to have skills : Apigee
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and resolving technical problems. Your typical day will involve troubleshooting and resolving issues, collaborating with cross-functional teams, and ensuring the stability and performance of applications. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to understand and analyze application issues. - Troubleshoot and resolve technical problems related to applications. - Perform root cause analysis and implement preventive measures. - Ensure the stability, performance, and availability of applications. - Collaborate with cross-functional teams to implement solutions and enhancements. - Document and maintain technical documentation for applications. - Stay updated with industry trends and best practices in application support. - Train and mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere DataPower. - Good To Have Skills: Experience with Apigee. - Strong understanding of application support principles and methodologies. - Experience in troubleshooting and resolving application issues. - Knowledge of web services, APIs, and integration technologies. - Familiarity with monitoring tools and techniques for application performance. - Ability to analyze and interpret application logs and error messages. - Excellent problem-solving and analytical skills. - Effective communication and collaboration skills. - Ability to work in a fast-paced and dynamic environment. Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM WebSphere DataPower. - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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