Application Support Engineer
Accenture
3 - 5 years
Gurugram
Posted: 11/19/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : BE MCA equivalent or above
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, resolving technical issues, and ensuring seamless operation of business applications. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively identify and resolve technical issues in business applications. - Collaborate with cross-functional teams to troubleshoot and resolve system problems. - Develop and maintain documentation for troubleshooting procedures. - Implement system enhancements to improve performance and reliability. - Provide training and support to end-users on application functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and configurations. - Experience with network monitoring tools such as Wireshark or SolarWinds. - Knowledge of firewall configurations and security protocols. - Hands-on experience in troubleshooting network connectivity issues. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Infrastructures. - This position is based at our Gurugram office. - A BE, MCA equivalent or above is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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