Application Support Engineer
Accenture
3 - 5 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ControlM Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance of critical business systems. - Investigate and diagnose incidents, identifying root causes and implementing effective solutions. - Provide timely and accurate technical support to end-users. - Document and maintain detailed records of all support activities. - Proactively identify areas for improvement and suggest enhancements to optimize system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration. - Strong understanding of ITIL processes and incident management. - Experience in troubleshooting and resolving application issues. - Knowledge of scripting languages such as Shell or Python. - Familiarity with database management systems and SQL queries. - Good To Have Skills: Experience with IT service management tools like ServiceNow. Additional Information: - The candidate should have a minimum of 3 years of experience in ControlM Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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