Application Support Engineer
Accenture
2 - 5 years
Gurugram
Posted: 26/10/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Wireless Technologies Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As part of the Wireless Network Operations team, the candidate will serve as a key interface between the client and the network systems. This role requires a strong commitment to quality and effective communication to ensure continuous, reliable system performance. Leveraging deep technical expertise, the candidate will accurately identify client issues, develop and implement effective resolutions, and maintain operational stability. Day-to-day responsibilities include collaborating with clients, analyzing and resolving network incidents, and ensuring seamless wireless network operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Conduct root cause analysis for recurring issues and implement preventive measures. - Develop and maintain technical documentation for troubleshooting and knowledge sharing. - Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: - Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent) - Must to Have Skills (Minimum 1 or more): Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless - Good to have Skills: Cisco Catalyst Center, DNA-C, Cisco ISE, Aruba ClearPass, Aruba Central, SSID, 802.1x, 802.11, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless - Good to have knowledge on Skills: Cloud Networking, Automation, SDWAN, Firewalls, Radius - Strong understanding of network protocols and wireless communication standards. - Experience in designing and deployment of wireless network. - Experience in troubleshooting and resolving wireless network issues. - Knowledge of network security principles and best practices. - Familiarity with network monitoring tools and performance optimization techniques. Additional Information: - Bachelor’s degree in Computer Science, Electronics, or equivalent field. - Strong communication and documentation skills. - Ability to work under pressure and in 24x7 environments and weekends. - Experience in global operations or managed service environments is a plus. - Relevant professional certifications are preferred.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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