Application Support Engineer
Accenture
3 - 5 years
Coimbatore
Posted: 12/2/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Commvault Backup Administration
Good to have skills : Backup and Recovery Systems
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues related to application functionality and performance. - Collaborate with cross-functional teams to identify and implement solutions for application issues. - Provide support to end-users by addressing their queries and resolving technical problems. - Monitor application performance and stability, proactively identifying and addressing potential issues. - Contribute to the improvement of application performance through analysis and optimization. - Stay updated with the latest industry trends and technologies to enhance application support services. Key Responsibilities: Isolon, Commvault , NetApp and Azure BKAAS 1. Good knowledge on all Backup tools 2. Hands on experience on Backup and recovery 3. Ensure backups are run to schedule and retention is met. 4. Verify all full backup jobs. 5. Maintain an audit trail of config, backup and restore tasks. 6. Provide reports on job success/failure Professional Attributes: Good communication skill, Coaching the fellow team members, analytical skills and good presentation skills and ability to work independently. Education Qualifications: Bachelors degree Additional Information: Willing to work in 24/7 support rotational shifts. Additional Information: - The candidate should have a minimum of 3 years of experience in Commvault Backup Administration. - This position is based at our Coimbatore office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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