Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Linux
Good to have skills : AWS Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years of full time education

Role Description: Manage the cloud infrastructure environment through cross technology administration (OS, virtual networks, Security, Monitoring and Backup), Development and execution of script and automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, PaaS services, network, storage and security. Job Requirements: Minimum 3 years of experience in RedHat, SUSE and AWS Key Responsibilities: - Provide L2/L3 support on Linux (RHEL & SUSE) servers hosted on AWS infrastructure. - Installation, Configuration and administration of SLES 12 for SAP Applications and RHEL servers. - Cluster configuration, management and troubleshooting. - Performance tuning and storage optimization. - SUSE/RHEL OS upgrade, RedHat satellite server or SUSE manger configuration and administration. - Licensing knowledge and good understanding of patch and package management. - Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action. - Design, build and configure AWS Services to meet business process and application requirements. - Execution and documentation of infrastructure changes and preparing work instructions. - Reporting and participating in governance and audit activities. Technical Experience: - Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis. - Experience in regular operating system Patching and vulnerability remediations. - Experience in Linux System hardening and Non-Compliance remediation. - Clustering knowledge on Linux / SUSE GPFS or HA configuration. Knowledge of SAP HANA appliances is added advantage. - Hands on Experience in Samba, CIFS, LDAP, PAM, SSSD, user authentication using username/password pair, Kerberos, certificates or a combination of methods. - sshd, Openssl, Squid proxy, NGINIX, Antivirus, Syslog, VSFTP, NTP, Bash scripting, - Hands on experience in filesystem configuration with RAID and LVM. - Hands on experience on EC2, EBS, NSG, VPC, S3, ASG, ELB, Route53, CloudWatch, CloudFormation. - Knowledge on Ticketing tools preferably Service Now. Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes. Education Qualification: Graduate Mandatory Certification: RHEL or SUSE, Optional Certification: ITIL, AWS, Virtualization, Networking, Azure, Microsoft or any other