Application Support Engineer
Accenture
3 - 5 years
Coimbatore
Posted: 11/19/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Business Workflow Management Design & Development
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance and availability of applications. - Identify and analyze root causes of application failures and implement corrective actions. - Develop and maintain technical documentation for applications and support processes. - Provide training and guidance to end-users on application usage and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Business Workflow Management Design & Development. - Strong understanding of software development lifecycle and application support processes. - Experience in troubleshooting and resolving application issues in a timely manner. - Knowledge of database management systems and SQL queries. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 3 years of experience in SAP Business Workflow Management Design & Development. - This position is based at our Pune office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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