Application Support Engineer
Accenture
2 - 4 years
Coimbatore
Posted: 12/2/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : HCL BigFix Suite
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues reported by end-users. - Collaborate with cross-functional teams to investigate and resolve application-related incidents. - Monitor application performance and stability, proactively identifying and addressing potential issues. - Provide timely and effective support to end-users, ensuring minimal disruption to their workflow. - Document and maintain knowledge base articles and standard operating procedures. - Continuously improve application support processes and procedures. - Stay updated with the latest technologies and industry trends to enhance application support capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in HCL BigFix Suite. - Strong understanding of software troubleshooting and problem-solving techniques. - Experience in analyzing and resolving application-related incidents. - Knowledge of ITIL processes and best practices. - Familiarity with scripting languages such as PowerShell or Python. - Good To Have Skills: Experience with IT infrastructure management tools. - Recommendation: Familiarity with Windows and Linux operating systems. - Recommendation: Understanding of network protocols and configurations. Additional Information: - The candidate should have a minimum of 2 years of experience in HCL BigFix Suite. - This position is based at our Coimbatore office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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