Application Support Engineer
Accenture
5 - 7 years
Chennai
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Netapp Storage Area Network (SAN) Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate with Storage relevant Certifiaction
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of applications and systems. - Troubleshoot and resolve technical issues. - Collaborate with cross-functional teams to address and solve problems. - Manage and prioritize support tickets and incidents. - Conduct root cause analysis and implement preventive measures. - Document and maintain technical procedures and knowledge base articles. Professional & Technical Skills: - Must To Have Skills: Proficiency in Netapp Storage Area Network (SAN) Administration. - Experience in troubleshooting and resolving technical issues. - Strong knowledge of storage area network (SAN) concepts and technologies. - Familiarity with Netapp storage systems and their administration. - Experience in managing and maintaining storage infrastructure. - Good To Have Skills: Experience with cloud storage solutions. - Knowledge of backup and disaster recovery processes. - Experience with storage performance tuning and optimization. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Netapp Storage Area Network (SAN) Administration. - This position is based at our Chennai office. - A Graduate with Storage relevant Certification is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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