Application Support Engineer
Accenture
0 - 2 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : Account Management
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate Full time education for 15 years
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and acting as a software detective to ensure smooth functioning of the systems. Roles & Responsibilities: - Provide technical support for critical business systems, including troubleshooting and resolving issues related to infrastructure service management. - Collaborate with cross-functional teams to ensure timely resolution of issues and minimize system downtime. - Maintain and update system documentation, including standard operating procedures and knowledge base articles. - Identify opportunities for process improvement and automation to enhance system performance and reliability. - Ensure compliance with established service level agreements (SLAs) and customer satisfaction targets. Professional & Technical Skills: - Must To Have Skills: Strong understanding of infrastructure service management. - Good To Have Skills: Experience in account management. - Experience in providing technical support for critical business systems. - Familiarity with ITIL framework and incident management processes. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in infrastructure service management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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