Application Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BRIM Convergent Invoicing CI
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education and good to have certification
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely resolution of application issues and incidents. - Perform root cause analysis and implement preventive measures. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI. - Strong understanding of software development life cycle (SDLC) and ITIL processes. - Experience in application support and troubleshooting. - Knowledge of database management systems and SQL queries. - Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization. - Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI. - This position is based at our Bengaluru office. - A 15 years full-time education and good to have certification is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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