Application Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 3/27/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective troubleshooting and resolution of application issues. - Perform root cause analysis and implement preventive measures. - Collaborate with cross-functional teams to enhance application performance. - Conduct regular audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR). - Strong understanding of software troubleshooting and debugging techniques. - Experience in analyzing and resolving complex application issues. - Knowledge of database management systems and SQL queries. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with healthcare industry applications. - Experience with cloud platforms such as AWS or Azure. - Knowledge of scripting languages like Python or PowerShell. - Omnicell Omnicenter Additional Information: - The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). - Expertise in Pharmacy Workflow and Clinical Knowledge -Oversee the configuration, maintenance, and troubleshooting of Pharmacy Systems and middleware applications (DI). - Ensure that the Rx systems is properly integrated with other systems such as Electronic Health Records (EHR), billing, and inventory management software. - Collaborate with Rx staff and management to ensure the Rx apps meets operational requirements and regulatory standards. - Manage all Rx apps upgrades, patches, and any necessary customizations. - Knowledge of HL7 messages and TCP/IP. - Database: Oracle/MS. SQL - Software installation, Administration, Configuration. - Instruments config and troubleshooting - Server Administration & Vulnerabilities Remediation - Manage efforts to integrate third-party applications with the Rx apps to streamline Rx workflows and enhance operational efficiency. - Troubleshoot and resolve any integration issues between the Rx app and third-party systems (e.g., middleware, reporting tools, instruments, etc.). - Assist in the development and maintenance of interfaces between the Rx apps and other 3rd Party Vendor applications. - Ready to support during US Business Hours - Provide technical support for Rx staff and other system users, ensuring quick resolution of issues related to Rx third-party applications. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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