Application Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP CX Sales Cloud C4C
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education and good to have certification
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Troubleshoot and resolve technical issues. - Collaborate with cross-functional teams to address system issues. - Contribute to the improvement of application performance and stability. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CX Sales Cloud C4C. - Strong understanding of software development principles and methodologies. - Experience in troubleshooting and resolving technical issues. - Knowledge of database management systems and SQL. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with SAP CRM or SAP ERP. - Experience in working with cloud-based applications. - Knowledge of programming languages such as Java or Python. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP CX Sales Cloud C4C. - This position is based at our Bengaluru office. - A 15 years full-time education and good to have certification is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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