Application Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Teams Infrastructure, Microsoft SharePoint Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Troubleshoot and resolve technical issues related to applications and systems. - Collaborate with cross-functional teams to identify and solve issues. - Manage and prioritize support tickets to meet SLAs. - Proactively monitor and maintain the performance and availability of applications and systems. - Document and maintain knowledge base articles for issue resolution. - Identify areas for process improvement and implement best practices. - Train and mentor junior team members to enhance their technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure, Microsoft Sharepoint Administration. - Strong understanding of cloud-based application support and troubleshooting. - Experience in managing and supporting Microsoft Teams and Sharepoint environments. - Knowledge of ITIL processes and incident management. - Familiarity with scripting languages such as PowerShell. - Excellent problem-solving and analytical skills. - Ability to work under pressure and meet tight deadlines. - Effective communication and collaboration skills. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Teams Infrastructure. - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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