Application Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 26/10/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems operate smoothly and efficiently. You will engage with different departments to understand their needs and provide timely solutions, contributing to the overall success of the organization. Roles & Responsibilities: Lead the track to ensure day to day deliverables of the team are seamless Provide routine support and maintenance for assigned non-Epic clinical and business applications in both production and non-production environments. Assist with application implementation, upgrades, and testing phases, ensuring system reliability and accuracy. Support end-users by troubleshooting application issues, resolving errors, and providing coaching or consulting as needed. Collaborate with clinical and operational teams to understand workflows and identify opportunities for system improvements and efficiencies. Participate in training sessions, develop training materials, and support end-user education to enhance application adoption and effective use. Manage system configurations such as user accounts, security settings, preference lists, and other application-specific setups. Monitor system performance, error queues, alerts, and batch jobs, taking corrective actions or escalating issues as necessary. Support compliance with audit and security requirements related to the applications. Handle service requests, change requests, and new build deployments as part of ongoing application management. Participate in on-call rotations to provide timely support for critical issues outside regular hours. Work closely with IT teams and vendors to coordinate fixes, upgrades, and enhancements. Professional & Technical Skills: Experience supporting clinical or healthcare-related applications outside of Epic systems. Strong problem-solving and troubleshooting skills with the ability to investigate and resolve technical issues. Good communication skills to interact effectively with clinical staff, IT teams, and vendors. Detail-oriented with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Familiarity with healthcare workflows and terminology is beneficial to understand user needs and system impact. Ability to work independently and as part of a multidisciplinary team. Hands on experience of Servers, Network, Security, Vulnerabilities & Remediation, Disaster Recovery Experience with system testing, configuration, and documentation. Willingness to work in shifts and participate in on-call support rotations. Preferred Experience: Previous experience in healthcare IT or clinical informatics roles supporting non-Epic applications. Knowledge of specific healthcare applications such as Practice Management systems, Electronic Medical Records (EMR) other than Epic, Learning Management Systems (LMS), or other ancillary clinical systems. Familiarity with compliance and security standards in healthcare IT. Additional Information: - The candidate should have minimum 5 years of experience in Electronic Medical Records (EMR). - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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