Application Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Asset Management
Good to have skills : Asset Servicing
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the timely resolution of incidents and service requests. With your expertise in Asset Management, you will contribute to the stability and reliability of the applications, ensuring optimal performance and user satisfaction. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Troubleshoot and resolve technical issues related to critical business systems. - Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications. - Ensure the timely resolution of incidents and service requests. - Contribute to the stability and reliability of the applications. - Manage and prioritize tasks to meet service level agreements. - Proactively identify areas for improvement and implement solutions. - Document and maintain support processes and procedures. - Provide technical guidance and support to end-users. - Stay updated with the latest industry trends and technologies. - Assist in the testing and deployment of application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management. - Good To Have Skills: Experience with Asset Servicing. - Strong understanding of software support principles and best practices. - Experience in troubleshooting and resolving technical issues. - Knowledge of incident management and service request processes. - Familiarity with ITIL framework and practices. - Excellent problem-solving and analytical skills. - Ability to collaborate effectively with cross-functional teams. Additional Information: - The candidate should have a minimum of 5 years of experience in Asset Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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