Application Support Engineer
Accenture
4 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education
Key Responsibilities: - 1. Manage data with tables in the CMDB and Assets and its Data Sources. 2. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. 3. Configure efficient Identification and Reconciliation. 4. Monitor CMDB health and resolve conflicts between authoritative data sources. 5. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. 6. Configure, develop, enhance, and implement application mapping. Technical Experience: - 1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. 2. Good to have - MID Server configurations for Integrations data pull. 3. Good to have - Customizes ServiceNow configuration, including custom scripts. Professional Attributes: - 1. Minimum 4-5 years of experience ServiceNow. 2. Minimum 5 years of experience in IT asset / CMDB management. 3. Experience in IT Asset Management process and operational delivery environment. 4. Excellent communication and presentation skills. 5. Excellent communication written and oral and interpersonal skills. Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible Working hours
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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