Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 11/10/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Fortinet Solutions
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the seamless operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities: •Deploy, configure, and manage Fortinet wireless products including FortiAP access points, FortiWLC (Wireless LAN Controllers), and integration with FortiGate firewalls. •Monitor and troubleshoot wireless network performance, connectivity, and security issues. •Implement wireless security protocols such as WPA2/WPA3, 802.1X authentication, and guest network access. •Conduct wireless site surveys, capacity planning, and RF interference analysis. •Collaborate with cross-functional teams to integrate wireless solutions within the broader network and security architecture. •Maintain up-to-date documentation including network diagrams, configurations, and operational procedures. •Stay current on Fortinet product updates, wireless networking technologies, and security best practices. Deploy, configure, and manage Aruba wireless infrastructure, including Aruba Access Points, Controllers, and Aruba Central cloud management. •Monitor wireless network health and troubleshoot issues related to connectivity, performance, and security. •Implement wireless security measures such as WPA2/WPA3, 802.1X authentication, ClearPass policies, and guest access controls. •Conduct wireless site surveys and RF analysis to optimize network coverage and performance. •Collaborate with network and security teams to integrate Aruba wireless solutions within the broader enterprise network. •Maintain comprehensive documentation including network diagrams, configurations, and operational procedures. •Keep up to date with Aruba product updates, industry trends, and wireless security best practices. •Assist in incident response related to wireless network security and connectivity issues. •Provide technical support and guidance to other IT teams and end-users. •Help develop wireless network standards and best practices to ensure compliance and reliability. •Participate in incident response and remediation related to wireless network issues. •Provide technical support and training to other IT teams as needed. •Assist in developing standards, guidelines, and best practices for wireless network deployment and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in Fortinet Solutions. - Good To Have Skills: Experience with network security protocols and firewalls. - Strong understanding of application support methodologies and tools. - Familiarity with incident management systems and ticketing tools. - Ability to analyze and interpret system logs for troubleshooting. Additional Information: - The candidate should have minimum 3 years of experience in Fortinet Solutions. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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