Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365
Good to have skills : Microsoft Exchange Server, Microsoft 365 SharePoint Online Development
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues reported by end-users. - Collaborate with cross-functional teams to identify and resolve application-related problems. - Provide timely and effective support to end-users, ensuring minimal disruption to their workflow. - Contribute to the improvement of application performance and stability. - Document and maintain knowledge base articles for troubleshooting and issue resolution. - Stay updated with the latest technologies and industry trends to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with Microsoft 365 SharePoint Online Development, Microsoft Exchange Server. - Strong understanding of Microsoft 365 applications and their functionalities. - Experience in troubleshooting and resolving Microsoft 365 related issues. - Knowledge of Microsoft 365 administration and configuration. - Familiarity with Microsoft 365 security and compliance features. - Ability to analyze and interpret application logs and error messages. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).