Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 19/03/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Cloud Contact Center Operations, amazon connect
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of the Amazon Connect Contact Center operation. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities: • Design, develop, and deploy contact center solutions using Amazon Connect. • Customize and configure AWS Connect to meet the specific requirements of various projects. • Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to AWS Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of AWS Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect Operations. - Good To Have Skills: Experience with Cloud Contact Center Operations( Amazon Connect). • Hands-on experience with Amazon Connect, including setup, configuration, and troubleshooting. • Experience with AWS Lambda, DynamoDB, S3, and other AWS services. • Knowledge of contact center operations and customer service processes. Additional Information: - The candidate should have a minimum of 3 years of experience in Amazon Connect Operations. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Ready to work in shifts including night15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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