Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : UNIX Shell Scripting
Good to have skills : Linux, Oracle Database Administration (DBA), Oracle Application Developer,
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance of applications, ensuring high availability and reliability. - Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. - Provide technical support to end-users, addressing their queries and resolving issues in a timely manner. - Document and maintain knowledge base articles, troubleshooting guides, and standard operating procedures. - Continuously improve application support processes and procedures to enhance efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in UNIX Shell Scripting. - Good To Have Skills: Experience with Linux and Oracle Database Administration (DBA). - Strong understanding of UNIX operating systems and shell scripting languages. - Experience in troubleshooting and resolving application issues in a UNIX environment. - Knowledge of database concepts and SQL queries for data retrieval and analysis. - Familiarity with ITIL processes and incident management frameworks. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills to collaborate with cross-functional teams. Additional Information: - The candidate should have a minimum of 3 years of experience in UNIX Shell Scripting. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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