Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Mainframe DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate or B tech or M Tech Mainframe scheduling devops certifications etc
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth operation of applications and systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Ensure the smooth operation of applications and systems. - Monitor and analyze system performance to identify and resolve issues proactively. - Provide technical support and guidance to end-users. - Document and maintain accurate records of support activities. - Stay updated with the latest industry trends and technologies. - Assist in the development and implementation of application support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Mainframe DevOps. - Experience with mainframe scheduling and DevOps practices. - Strong understanding of mainframe technologies and architectures. - Knowledge of scripting languages such as JCL and REXX. - Familiarity with job scheduling tools like CA-7 or Control-M. - Good To Have Skills: Experience with Agile methodologies. - Experience with incident management and ticketing systems. - Solid grasp of ITIL principles and practices. Additional Information: - The candidate should have a minimum of 3 years of experience in Mainframe DevOps. - This position is based at our Bengaluru office. - A Graduate or B Tech or M Tech degree is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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