Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures, Cisco Firewall
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues related to applications. - Collaborate with cross-functional teams to identify and resolve system issues. - Provide support to end-users and address their queries and concerns. - Contribute to the improvement of application performance and stability. - Stay updated with the latest technologies and industry trends. - Ensure adherence to best practices and standards in application support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures, Cisco Firewall. - Strong understanding of network infrastructures and their components. - Experience in configuring and troubleshooting Cisco Firewall. - Knowledge of network protocols and security principles. - Familiarity with network monitoring and diagnostic tools. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. - Recommendation: Familiarity with network automation and scripting languages like Python. -Swiching(CISCO, DELL), Routing(CISCO), VPN Gateway(C2S.S2S, Palo Alto, Fortigate,Checkpoint), Wifi and access points (Meraki, CISCO), DNS(Windows), DHCP (Windows, CISCO), SDWAN(CISCO Meraki), Loadbalancer(F5), Voice Gateway(Avaya) Additional Information: - The candidate should have a minimum of 3 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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