Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Roles & Responsibilities: Monitor critical batches & console alerts. Report batch issues. Apply SOP to troubleshoot. Perform IPL/HMC operations and system maintenances. Handle system breakdowns - Emergency IPL, Dumps Identify & report risks to SLAs and engage stakeholders Monitor System performance Professional & Technical Skills: Expertise with batch scheduling tools - particularly in TWS tool. Good to have experience with other scheduling tools like CA-ESP, CA-7, or Control-M Experience to work with Spool management tools, system monitoring and automation tools Expertise & knowledge to perform IPL and knowledge of HMC operations Experienced to support Production/LIVE environment in 24x7 support model Determination and Persistence Ability to Work in Harmony with Co-Workers Willingness to improvise knowledge and add to skills Additional Information: - The candidate should have a minimum of 3 years of experience in IBM z/OS. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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