Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Application Lifecycle Management (ALM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Minimum 15 years of fulltime education
Role and Responsibility: A :Activity Handling projects/ change requests/ enhancements - analysis, designing, Customising and documentation of the changes for the supported system. B :Resolving and/or supporting in solving incidents/service requests and problems and technical issues C :Technical support in development of Proof of Concepts and Prototyping. D :Proactive identification and communication of technical issues requiring further investigation and analysis by the respective support teams E :Continuous improvement of the system and processes Execute the functional activities related to SAP Solution manager system SPS upgrade including but not limited to : F:Planning, Solman Setup Screening, Bug fixes, minor enhancements, Formal testing, change management, this would G: be run in all systems in landscape including sandboxes H :Active contribution to development of the knowledge base I :Escalation points for all technical issues Technical Skills: A :Go-live support, hyper care and handover. B :Adhering to timelines and KPIs defined as part of the agreement. C :Preparing and continuously updating user training documentation, how to guides, handbooks and other relevant materials to support end user enablement D:Execute screenings, dry run tests, Formal tests on ALM related enhancements and bug fixes E:Document test results as per Roche standards F: Perform extensive screening, detailed testing for SolMan Upgrades (yearly) Additional Information: - The candidate should have a minimum of 3 years of experience in Application Lifecycle Management (ALM). - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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