Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 21/06/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Network Engineering Planning and Deployment Solution
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems. Roles & Responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. • To take ready ownership of incidents assigned to the queue in Service Now. • To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. • Pass on the tickets / incident details to the next level of escalation within the SLA. • Develop and provide trend data and analysis on various reporting within the team. • Participate in client and service management reporting as required. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts • Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. • Experience in troubleshooting issues on large enteprise networks. • Understanding of ITIL framework and processes. • Working knowledge of Service Now • Exposure to various Network Management Tools (HP, Splunk etc). - Must To Have Skills: Proficiency in Enterprise Network Operations. - Ability to work with cross-functional teams to resolve complex issues. - Familiarity with incident management and ticketing systems. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full-time education with CCNA and CCNP certifications is required. Educational Qualification 15 years of full-time education is required. Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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