Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations, Cloud Infrastructure
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Desired Responsibilities: Design, develop, and deploy contact center solutions using AWS Connect. Customize and configure AWS Connect to meet the specific requirements of various projects. Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. Implement security best practices to ensure data protection and compliance. Troubleshoot and resolve issues related to AWS Connect deployments. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Monitor and optimize the performance of AWS Connect solutions. Create and maintain documentation for system configurations, processes, and procedures. Stay updated with the latest AWS services and best practices. Technical Experience: 9+ years of experience in developing solutions with AWS services. Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting. Proficiency in programming languages such as Python, JavaScript, or Node.js. Experience with AWS Lambda, DynamoDB, S3, and other AWS services. Knowledge of contact center operations and customer service processes. Professional Attribute Minimum 8 years of hands-on experience on one or more products mentioned above. Team handling / people management, good communication skills. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Education Bachelors degree in engineering preferred.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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