Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 23/09/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Security Implementation
Good to have skills : Network Security Operations
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: The Operations Lead oversees the daily supervision of delivery, process, and business operations teams. The role includes managing workloads, assigning tasks, and developing team members. This position requires on-site presence in Bangalore and direct interaction with client engineers. Additionally, the lead acts as a subject matter expert (SME) in network, network security, IP management, F5, and telecom, often serving as the escalation point for issue resolution and customer concerns. ________________________________________ Roles and Responsibilities: • Interpret business objectives and execute operational practices accordingly. • Supervise the proper execution of team processes. • Act as the client interface on-site in Bangalore. • Review and assign incoming work with clarity and direction. • Perform client-related tasks, including data entry, when required. • Apply expert process and systems knowledge to daily responsibilities. • Manage daily operations, including staffing, workload balancing, and scheduling. • Facilitate equitable distribution of tasks and team development. • Conduct quality checks on outgoing work for accuracy and consistency. • Develop training materials, job aids, and internal documentation. • Analyze and interpret complex data and reporting. • Act as SME for team members, peers, and clients. • Identify and resolve complex problems and escalate as needed. • Conduct quality audits and drive process improvements. • Track operational metrics and escalate issues to supervisors. • Lead team meetings and contribute to new hire onboarding. • Ensure time and expense reporting compliance. • Oversee complex projects with minimal supervision. ________________________________________ Technical Experience & Professional Attributes: Network & Infrastructure: • LAN/WAN troubleshooting, installation, migration, and configuration. • Switches, routers, and wireless equipment management. • IP routing protocols: OSPF, EIGRP, BGP. • Ethernet switching: VLANs, VTP, EtherChannel (PAgP/LACP), STP (PVST, RPVST, RSTP, MSTP, CST). • Layer 3 Switching and Inter-VLAN Routing. • Nexus Switching: VDC, vPC, FabricPath. • Cisco ISE for secure network access. • Infoblox DDI for IP management. • DNS/DHCP configuration and support. • Cisco SD-WAN troubleshooting and operations. • Azure Cloud network support. • MPLS Core (Juniper preferred). • Network monitoring tools: Wireshark, SolarWinds. Security: • ITIL-based knowledge in incident, change, and problem management. • Experience with Palo Alto firewalls. • AlgoSec for firewall policy analysis and risk management. • F5 LTM/GTM configuration and management. • GRE and IPsec VPN configuration. Telecom & Voice: • VoIP QoS troubleshooting. • SIP trunking and Cisco Unified Communications Manager (CUCM). • DSP farm configuration with CallManager. • Cisco SIP Proxy (CUSP) call routing understanding. • Telecom call flow routing and vectoring optimization. • NICE Call Recording and IP phone user management. Other Tools & Skills: • Experience in managing complex, distributed voice and data networks. • Excellent problem-solving, analytical, and troubleshooting abilities. • Strong leadership, communication, and client-facing skills. ________________________________________ Education Qualifications: • Bachelor’s Degree in Computer Science, Information Technology, or a related field (preferred). ________________________________________ Additional Information: • The role is based on-site in Bangalore and requires regular interaction with client engineers. • May require flexible working hours, including evenings and weekends. • Ability to handle multiple projects with minimal supervision. • Expected to comply with time tracking and client billing policies. ________________________________________ Certifications: • Mandatory/Preferred: o CCNA o CCNA Security o CISSP (preferred)15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.