Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 3/27/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Network Infrastructures
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Key Responsibilities: -Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience: Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE . Professional Attributes: -Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification: - BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information: - Cisco professional certification CCNP, CCNA.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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