Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 06/12/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Citrix Virtual Apps and Desktop Administration, AWS Administration, Microsoft Azure IaaS, PowerShell, NetScaler
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ensuring system reliability, and enhancing user experience through effective solutions. You will engage with different stakeholders to understand their needs and provide timely support, contributing to the overall efficiency of business operations. Roles & Responsibilities: •Administration of enterprise-grade VDI solutions using Azure Virtual Desktop and VMware Horizon. •Create scalable designs for host pools, session hosts, instant clone pools, RDS farms, and multi-session desktops. •Develop and maintain architecture diagrams, standards, and technical documentation. •Deploy and manage host pools, session hosts, workspaces, and remote app groups. •Configure FSLogix profile containers using Azure Files, Azure NetApp Files, or SMB storage. •Implement autoscaling, load balancing, and cost optimization strategies. •Install, configure, and maintain Horizon infrastructure: Connection Servers, UAG, App Volumes, DEM, and Composer (legacy). •Manage vSphere/ESXi clusters, vCenter, resource pools, and datastores. •Support instant clone pools, RDSH farms, and desktop entitlements. •Implement, manage, and troubleshoot FSLogix profiles and Office containers. •Create and maintain VMware Dynamic Environment Manager (DEM) policies for personalization and folder redirection. •Optimize logon performance and resolve profile corruption issues across platforms. •Build, optimize, and maintain golden images for both cloud and on-prem environments. •Utilize MSIX App Attach, App Volumes, and application layering for app delivery. •Perform patching, version control, QA testing, and rollout processes for OS and application updates. •Automate image deployment using PowerShell and DevOps pipelines (preferred). •Integrate and support AVD with Azure AD/Entra ID, Conditional Access, MFA, and RBAC. •Configure and manage Horizon Unified Access Gateways (UAG) for secure external access. •Implement security baselines, OS hardening, and compliance requirements (CIS, NIST, internal policies). •Collaborate with security teams on monitoring, audits, and incident response. •Monitor health, performance, and usage using Azure Monitor / Log Analytics, VMware Horizon Console, vROps, vCenter and FSLogix logs •Troubleshoot issues related to login delays, connection failures, profile load, protocol (Blast/PCoIP) issues, and application delivery. •Optimize workload sizing, storage performance, GPU workloads, and network latency. •Develop automation scripts using PowerShell for image updates, profile cleanup, and VDI maintenance tasks. •Provide L2-L3 engineering support to operations and helpdesk teams. •Conduct capacity planning for computing, storage, licensing, and scaling. •Manage high-availability and DR for both AVD and Horizon environments. Professional & Technical Skills: •4–7+ years of hands-on experience with VDI technologies. •Strong expertise with Azure Virtual Desktop (AVD), VMware Horizon (instant clones, RDSH, connection servers), FsLogix profile containers, VMware DEM, vSphere, ESXi and vCenter. •Solid understanding of Azure networking, NSG rules, private endpoints, DNS, and VPN/ExpressRoute. •Understanding in Active Directory, Group Policy, and Entra ID integration. •Strong PowerShell scripting skills. •Experience managing storage for VDI workloads (Azure Files, ANF, NAS, vSAN). •Experience with App Volumes, MSIX App Attach, or application packaging. •Knowledge of Intune/MECM for hybrid management. •Strong analytical and troubleshooting abilities. •Excellent communication with cross-functional teams. •Ability to work independently with minimal supervision. •Ability to manage multiple projects and priorities.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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