Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 06/12/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manufacturing Engineering MES
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Project Role Description : As a Serialization/Track & Trace Support Engineer, you will play a key role in supporting the serialization applications used in our client's manufacturing operations. Must have skills: Hands-on experience with one or more serialization platforms such as TraceLink, Codesoft, Optel, Wipotec OCS, Advanco, or EdgeTrac. Minimum Experience Required: 3–4 years of relevant experience in serialization or application support roles. Summary: The Serialization Application Support Engineer plays a critical role in supporting and maintaining Track & Trace (T&T) and serialization applications within global pharmaceutical manufacturing environments. The role is responsible for ensuring smooth production operations, application stability, compliance readiness, and collaboration with cross-functional teams. The candidate must demonstrate strong learning ability, a solution-oriented mindset, and capability to work effectively in an international and intercultural environment. Roles & Responsibilities: - Expected to perform independently and grow into an SME for serialization applications. - Actively participate and contribute to global and cross-functional team discussions. - Proactively identify and resolve technical issues in serialization and T&T applications. - Troubleshoot application workflow errors, EPCIS data issues, and integration failures. - Support batch execution, rework processes, deployments. - Document troubleshooting steps, RCA, system changes, and solutions for future reference. - Collaborate with IT, QA, manufacturing, and vendor teams to resolve system issues. Professional & Technical Skills: - Hands-on experience in serialization platforms such as Optel, Wipotec OCS, Advanco, EdgeTrac, or Tracelink. - Strong understanding of serialization processes, EPCIS workflows, and global T&T regulations (DSCSA, EU FMD, etc.). - Experience in troubleshooting application issues and performing detailed RCA. - Knowledge of AMS tools such as ServiceNow and system monitoring practices. - Ability to communicate complex technical issues clearly to global stakeholders. Good to Have Skills: - Exposure to SAP ATTP, MES, or WMS system integrations. - Understanding of DSCSA, EU FMD, and other global Track-and-Trace regulations. - Basic knowledge of SQL, scripting, or system monitoring tools. - Familiarity with various serialization systems such as Tracelink, Optel, EdgeTrac. - Experience working in pharmaceutical or manufacturing IT environments. - Strong teamwork, stakeholder engagement, and project management skills. Additional Information: - Shift flexibility may be required depending on production schedules. - The role has the potential for onshore or near-onshore opportunities.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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