Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ControlM Administration
Good to have skills : Cloud Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 Years of full time education

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Must have skills : ControlM scheduling and Administration Key Responsibilities: - Manage, maintain, and optimize Control-M environments, ensuring efficient job scheduling and workflow automation. - Develop and implement job scheduling policies and procedures to improve operational efficiency and reliability. - Monitor and troubleshoot Control-M job failures, performance issues, and system errors, providing timely resolutions. - Collaborate with application developers, system administrators, and other stakeholders to integrate Control-M with various applications and systems. - Create and maintain detailed documentation for job schedules, workflows, and system configurations. - Implement and support Control-M upgrades, patches, and new releases. - Perform regular system health checks, capacity planning, and performance tuning. - Ensure compliance with IT policies, security standards, and regulatory requirements. - Provide on-call support as part of a rotation schedule to address critical issues and maintain system availability. - Train and mentor junior staff and provide guidance on best practices and industry standards. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Minimum of 7 years of hands-on experience with BMC Control-M in a complex enterprise environment. - Strong understanding of job scheduling concepts, batch processing, and automation techniques. - Proficient in scripting languages such as Shell, Perl, Python, or PowerShell. - Experience with integrating Control-M with various applications, databases, and operating systems (Windows, Linux, Unix). - Knowledge of ITIL processes and experience in an ITIL-based environment is a plus. - Excellent problem-solving skills and the ability to work under pressure to meet deadlines. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Experience with other job scheduling tools and platforms is a plus.