Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 11/05/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Application Packaging
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary : As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Key Responsibilities: - Create, customize, and repackage software applications line MSI, EXE, APPX, PSADT, etc for silent/unattended installation. - Develop and maintain Windows Installer (MSI) packages using tools like InstallShield, WiX, Advanced Installer, or ORCA. - Convert legacy installers (EXE, scripts) to modern deployment formats (MSIX, IntuneWin). - Troubleshoot deployment failures and compatibility issues (Application failures, dependencies). - Write PowerShell, VBScript, or Batch scripts for pre/post-installation tasks. - Implement App-V sequencing (if applicable) and MSIX packaging/modernization. - Optimize packages for Windows 10/11, Cloud (Azure/AWS) environments. - Validate packages in MECM , Intune , virtualized (VMware, Hyper-V) and physical environments. - Document packaging processes, version control, and release notes. - Mentor junior engineers and define packaging standards. Professional Technical Skills : - Expert in MSI/MSIX/APPX packaging tools in InstallShield, WiX, Advanced Installer. - Proficient in PowerShell, VB Script, and Windows Registry and File System. - Need to have strong knowledge of SCCM and Intune. - Familiarity with Windows OS internals, Group Policy, and security baselines. Addtional Information - Strong problem-solving and debugging skills. - Ability to work in Agile/Scrum environments. - Excellent documentation and communication skills. Education Details -15 years full time education15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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