Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 25/01/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Infrastructure
Good to have skills : Platform as a Service Providers (PaaS), Microsoft Azure IaaS, Kubernetes, CaaS, IaaS
Minimum 12 year(s) of experience is required
Educational Qualification : 15 Years of full time education
DESCRIPTION Job Title: Technology Architect Manager Location: Bengaluru, India Domain: Multi Cloud with predominant knowledge & expertise on IaaS and PaaS. Relevant Experience required: 15 + years of experience SUMMARY Manage, Troubleshoot and Optimize Cloud services to meet business needs and SLA/KPI of the customers. Sharp knowledge on Cloud technology trouble shooting skills on IaaS and PaaS to support the client business. KEY RESPONSIBILITIES 1. The candidate should have good knowledge of AWS/Azure Architecture and well-architected framework. Should have the ability to understand and facilitate troubleshooting client Cloud infrastructure and application landscape. Should have a broader knowledge on Resiliency setup in order to support in a critical situation. 2. The candidate is responsible for driving Automation and Toil Management for the client he is working for. Should have good knowledge on different IaaS, PaaS, CaaS services on a cloud technology. 3. Collaboratively work with all the onsite/offshore stakeholders, customers, and other internal teams in order to successfully support the customer landscape. 4. The candidate should have the ability to have a dialogue with the client on their pain points and to convert them into opportunities. 5. The candidate should be in a position to guide and grow the team technically and managerially as Technology Architect Manager. TECHNICAL EXPERIENCE Mandatory Skills • Facilitate troubleshooting as a Manager on IaaS, PaaS Cloud Solutions Architecture from Azure/AWS. Excellent understanding of Azure/AWS services in IaaS, PaaS and CaaS. • Supporting changes by following meticulous & regular change management processes in various Azure/AWS services like Compute, Storage, Network, Container, Integration Services, App/Web Services, Analytics Service and Backup Services. • Knowledge of security services on multi cloud. • Role as Technology Architect Manager (TAM) and Subject Matter Expert (SME) in multiple projects that the candidate is working on. • Overall, more than 15 years of relevant IT experience and a minimum of 5 years experience in Architecting/Troubleshooting Infrastructure on Cloud. • Setup Cloud foundational elements for effective and efficient Cloud Operations achieving the target SLA/KPI and client metrics. • Knowledge on DevOps, CI/CD, aligning with Release/Config cycle is essential. • Knowledge on Audit trails, logging mechanism, security breaches/violation, Vulnerability Management, Compliance Management is mandatory. Desirable • Experience in any scripting languages used for cloud automation activities is an added advantage. Knowledge on various discovery, assessment, migration, modernization, optimization, and telemetry tools is an added advantage. • Knowledge on Cloud Billing, Tagging, cost optimization and constructing commercials is also an added advantage. • Cloud Certification is desirable. KEY EXPECTATIONS • Ability to understand client landscape and their business needs while providing high availability of their IT landscape as against the agreed SLA/KPI/Metrics. • Act as a cloud advisor to the client. • Better understanding of ITIL processes and Security Compliance Requirements. • Quick response, timely follow-up, and end-to-end accountability till closure. • Ability to collaborate with Cloud Service Providers. PERSONAL ATTRIBUTES • High in personal drive; results oriented; makes things happen. • Excellent communication, interpersonal skills. • Effective in building and working relationships with others. • Innovative and creative and adaptive to new environment. • Strong data point analytical, teamwork skills. • Good attitude to learn and develop.15 Years of full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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