Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 21/06/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Solarwinds Administration
Good to have skills : Nagios
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Role: App/Cloud Support Specialist Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must Have Skills: SolarWinds & Nagios Good To Have Skills: Server, Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred. Job Requirements: Key Responsibilities : • Operate as Tools & Technology SME of Tools and function point of management delivery and solution. • Responsible for further developing and enhancing the use of SolarWinds within different clients. • Maintaining Configuring Application Monitoring, Web Transaction Monitoring, Creating Customized Reports, Managing Alerts etc. • Definitions Knowledge in Auto ticketing Integration, Adding Nodes using different method like Agent, WMI, ICMP, SNMP, others. • Creating Views and managing Views knowledge in different type of Template managing. • Enabling Monitoring for services, database, URL ,event monitoring, processes, Oracle table space etc. • SolarWinds Module NPM, SAM, IPAM, VNQM etc. administration configuration troubleshooting • Develop custom SAM templates using PowerShell, Perl, Shell and SQL queries to implement monitoring of non-standard systems. • Deploy APE (Additional Polling Engine) monitoring solutions as per client scalability needs. • Integration of SolarWinds with Service Now for Auto-Ticketing and other tools. • Defining New Hosts, Services and configuring the Core Administrator Account • Alert Correlation configuration and Fine Tuning of Alerts • Engage Vendor for any kind of escalation or resolving L3 level of Major Incidents. • High Availability and Failover build of the environment. • Database Management and fine tuning of Database. • Technical Experience: • Experience on implementation/upgradation of SolarWinds and Nagios. • Must have advanced knowledge and experience of Network Management using SNMP, MIBs • Knowledge of networking concepts including firewalls, network protocols, and IP addressing. • Knowledge & experience of server administration and custom advance SQL based reporting. • Good understanding of TCP IP and conceptual understanding of applications layer protocols FTP CIFS MAPI HTTP etc. • Good Knowledge on Perl & Shell scripting. Professional Experience: • Flexible to work in 24x7 environment • Should have knowledge of SLAs OLAs and KPIs • Well versed corporate ethics and compliance • Team player who also works well independently self-motivated • Work on the service improvement programs. Educational Qualification: Bachelor’s degree or 3-year diploma and 15 years of full-time education. Additional Information: Good communication, presentation, technical documentation, and collaboration skills.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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