Application Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 25/02/2026
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Incident Management, Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Description:
Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation incidents /requests. Manage rollout of patches and release management schedule and implementation.
Must Have Skills: Infrastructure Service Management
Key Responsibilities:
Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue Management
Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients.
Ensure CAB/change process is handled as per laid out processes for assigned clients
Second escalation point and manager of Severity 1 incidents including internal and client communications
Send incident notifications to the customer documents that contains detail information
Setting up and leading conference call or bridge communication between all involved parties
Invoke Escalation procedures and manage unresolved major incidents
Review Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions
Identifying Root causes for any issues or problems
Continuous Improvement Standardization opportunities
Automation opportunities
Technical Experience:
6 to 10 years in an IT infrastructure environment handling E2E service management operations and exposure in team management
Has handled E2E Service Management Operations
Good reporting skills
ITIL 4 Foundation certification preferred
People Management Ability to co-ordinate with multiple teams across all domains
Excellent written communication skills with email etiquettes
Professional Attributes:
Hands on experience in working in a multi-client environment
Has worked on Automations initiatives
Hands on experience in Service NOW
Educational Qualification: Bachelor s degree or 3-year Diploma (12+3)
Support Type / Hours
24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
5 days working per week, with weekly offs based on roster.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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