Application Support Engineer
Accenture
2 - 4 years
Bengaluru
Posted: 06/12/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Citrix Virtual Apps and Desktop Administration, AWS Administration, Microsoft Azure IaaS, PowerShell, NetScaler
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ensuring system reliability, and enhancing user experience through effective solutions. You will engage with different stakeholders to understand their needs and provide timely support, contributing to the overall efficiency of business operations. Roles & Responsibilities: -Design, deploy, and manage Citrix Virtual Apps and Desktops in both on-prem and Citrix Cloud environments. -Administer and configure Citrix Cloud Connectors, resource locations, entitlements, and policies. -Create, update, decommission VDI desktops; manage the virtual image pool (gold/master images). -Manage and maintain Citrix Provisioning Services (PVS) including image streaming and version control. -Maintain and support Citrix Delivery Controllers, StoreFront, Citrix Studio, Director, and Workspace. -Configure and manage GPOs, Citrix policies, and Citrix Profile Management for user environments. -Deploy and manage printer configurations, user profile mappings, and agent updates. -Support user profiles: roaming, mandatory, and local profiles. -Package and deploy applications using tools like App-V, MSIX, or custom scripts. -Test and publish applications to virtual desktops and ensure compatibility across environments. -Perform load and performance testing for all VDI components. -Monitor VDI systems using Citrix Director, Citrix Studio, and third-party tools. -Troubleshoot Citrix sessions, profile load delays, application crashes, and printing issues. -Manage license tracking, usage monitoring, and capacity planning for Citrix and third-party tools. -Monitor and manage SSL/TLS certificates used across Citrix infrastructure (e.g., NetScaler, StoreFront). -Track and renew expiring certificates to maintain secure access and uptime. -Maintain a license inventory for Citrix components, applications, and VDI-related tools. -Ensure license compliance and coordinate with vendors for renewals or expansions. -Implement and manage security policies across VDI, including multi-factor authentication, endpoint hardening, and access controls. -Provide access to production and non-production Citrix environments for troubleshooting and emergency support. -Support change and release management processes, ensuring minimal disruption. Professional & Technical Skills: - Strong experience in Citrix Virtual Apps & Desktops (CVAD) on-prem and cloud. -Hands-on experience with Citrix Cloud, including cloud-hosted desktops and apps. -Proficiency in managing Citrix PVS, image lifecycle, and streaming technologies. -Expertise in application packaging and deployment in VDI environments. -Experience with Citrix NetScaler (ADC) including authentication, SSL offloading, and gateway configurations. -In-depth understanding of license tracking and certificate lifecycle management in Citrix and related ecosystems. -PowerShell scripting for automation and bulk operations. -Working knowledge of public cloud platforms: Azure, AWS, or GCP. -Familiarity with Active Directory, GPO, DNS, DHCP, and profile redirection. -Knowledge of monitoring tools like ControlUp, eG Innovations, or native Citrix tools. -Citrix Certifications: CCA-V / CCP-V / CCE-V – Required -Cloud Fundamentals Certification (Azure/AWS/GCP) – Required -ITIL Foundation – Preferred -Ability to work independently and make decisions with little direct supervision. -Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations. -Willingness to work off-hours or participate in on-call support when required. Additional Information: - The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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