Application Support Engineer
Accenture
2 - 4 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Telecommunications Network Capability
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of unified communication and collaboration operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and ensuring the optimal performance of critical business systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Troubleshoot and resolve software issues within unified communication and collaboration operations. - Collaborate with cross-functional teams to identify and solve issues within critical business systems. - Ensure the optimal performance of unified communication and collaboration operations. - Provide technical support and guidance to end-users. - Document and maintain accurate records of software issues and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations. - Good To Have Skills: Experience with Telecommunications Network Capability. - Strong understanding of unified communication and collaboration operations. - Experience in troubleshooting and resolving software issues. - Knowledge of network protocols and telecommunications technologies. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).