Application Support Engineer
Accenture
2 - 4 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Desktop Management, Apple macOS Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting software issues, analyzing system logs, and collaborating with cross-functional teams to provide effective solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot software issues reported by end-users. - Analyze system logs to identify and resolve application errors. - Collaborate with cross-functional teams to provide effective solutions. - Provide technical support and guidance to end-users. - Document and maintain knowledge base articles for issue resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management, Apple macOS Management. - Strong understanding of software troubleshooting methodologies. - Experience in analyzing system logs and identifying application errors. - Knowledge of scripting languages such as PowerShell or Bash. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with Linux server administration. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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