Application Support Engineer
Accenture
2 - 4 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve software issues. - Provide technical support to end-users and ensure timely resolution of their queries. - Monitor application performance and stability, and proactively identify and address potential issues. - Conduct root cause analysis of incidents and implement preventive measures. - Participate in the development and implementation of application enhancements and upgrades. Professional & Technical Skills: - Must To Have Skills: Python, Ansible, Scripting, API, Jenkins. - Strong understanding of software development lifecycle and DevOps principles. - Experience with version control systems such as Git and continuous integration/continuous deployment (CI/CD) tools like Jenkins. - Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. - Familiarity with cloud platforms such as AWS or Azure. - Good To Have Skills: Experience with scripting languages like Python or Bash. - Experience with infrastructure automation tools like Ansible or Terraform. - Knowledge of monitoring and logging tools such as ELK stack or Prometheus. Additional Information: - The candidate should have a minimum of 2 years of experience in DevOps. - This position is based at our Bengaluru office. - A 15-year full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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