Application Support Engineer
Accenture
2 - 4 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : Microsoft SharePoint Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and infrastructure. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Troubleshoot and resolve technical issues related to applications and infrastructure. - Collaborate with cross-functional teams to identify and solve issues within critical business systems. - Contribute to the improvement of system performance and stability. - Provide technical support and guidance to end-users. - Document and maintain knowledge base articles for issue resolution. - Stay updated with the latest technologies and industry trends. - Assist in the implementation of new applications and infrastructure components. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure. - Good To Have Skills: Experience with Microsoft Sharepoint Administration. - Strong understanding of cloud-based application support and troubleshooting. - Experience in managing and supporting Microsoft Teams infrastructure. - Knowledge of ITIL processes and best practices. - Familiarity with incident management and ticketing systems. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Teams Infrastructure. - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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