Application Support Engineer
Accenture
12 - 14 years
Bengaluru
Posted: 12/19/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP PP Production Planning & Control Discrete Industries
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : Minimum 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Perform root cause analysis and implement corrective actions. - Develop and maintain technical documentation for applications and support processes. - Provide training and guidance to end-users on application usage and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries. - Strong understanding of software development lifecycle and application support processes. - Experience in troubleshooting and resolving application issues in a timely manner. - Knowledge of database management systems and SQL queries. - Experience with incident management and ticketing systems. - Good To Have Skills: Experience with SAP modules such as MM, SD, or FI/CO. - Familiarity with ITIL framework and IT service management processes. Additional Information: - The candidate should have a minimum of 12 years of experience in SAP PP Production Planning & Control Discrete Industries. - This position is based at our Bengaluru office. - A minimum of 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).