Application Support Engineer
Accenture
10 - 12 years
Bengaluru
Posted: 01/05/2025
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 7.5 year(s) of experience is required
Educational Qualification : Degree in IT or Business related discipline
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and support for software license management using ServiceNow ITSM Software Asset Management (SAM) and other relevant tools. Key Responsibilities: - 1. Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. 2. Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. 3. Drive progress of SAM engagements resolution of compliance issues. 4. Deliver information to Customers on best licensing practices to enhance knowledge and understanding. 5. Build strong working relationships with clients and colleagues. Technical Experience: - 1. 10 years of experience with software contracts and license compliance, asset discovery and contract negotiations. 2. Analyzing and understanding licensing business practices product development. 3. Validating the customers entitlement position against the software licensing contracts that govern his purchases. 4. Strong understanding of license metrics and software usage with knowledge on compliance issues, their causes and resolution. 5. Experience designing and implementing sustainable IT Asset Management IT. Professional Attributes: - 1. Excellent communication skills verbal written. 2. Advanced analytical skills using Excel or other software tools. 3. Strong project management and delegation skills, meeting and enforcing deadlines. 4. A technical understanding of networks, the use of licensed software and software deployment. Educational Qualification: - Degree in IT or Business-related discipline. Additional Information: - Flexible shift timingDegree in IT or Business related discipline
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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