Application Support Engineer
Accenture
10 - 12 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Infrastructure
Good to have skills : Service Delivery, AWS Architecture
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Description: Manage the cloud infrastructure environment through cross technology administration (OS, virtual networks, Security, Monitoring and Backup), Development and execution of script and automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, PaaS services, network, storage and security. Job Requirements: Minimum 10 years of experience in AWS Architecture. Key Responsibilities: - Provide L2/L3 support on various AWS Services, IaaS and PaaS - Provide L2/L3 support on Linux (RHEL & SUSE) servers hosted on AWS infrastructure. - Design, build and configure AWS Services to meet business process and application requirements. - Infrastructure-as-Code for automation of infra and app provisioning and deployment. - Maintaining access control, as well as the integrity of data, throughout the platform of the AWS application - Make necessary improvements in resources and also work on resource tagging to designate plans and costs for governance, reporting, and budgeting - Build and manage Bastion Hosts, C2S access points, and VPC - Efficiently monitor the development and billing of several strategies for cost optimization - Some of the other significant roles of these professionals include: - Managing the complete AWS life cycle, along with security, provisioning, and automation - Administrating and establishing the architecture of multi-tier systems - Fine-tuning and configuring various cloud infrastructures - Performing services such as kernel patching, errata patching, and software upgrades - Creating backups and managing disaster recovery - Effectively monitoring performance degree and its availability - Containerization in a micro services context - SUSE/RHEL OS upgrade, RedHat satellite server or SUSE manger configuration and administration. - Licensing knowledge and good understanding of patch and package management. - Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action. - Execution and documentation of infrastructure changes and preparing work instructions. Technical Experience: - Maintain the backups of resources with the help of different AWS services - Hands on experience on EC2, EBS, NSG, VPC, S3, ASG, ELB, Route53, CloudWatch, CloudFormation. - Hands on experience on PaaS services - S3, API Gateway, Athena, AWS Backup, AWS Config, CloudFront, CloudTrail, Code Build, Direct Connect, EFS, EKS, EKS, Elastic Cache, ECS, Elastic Search, ELB/ALB, Fargate, FSX, Glue, Key Managed Service(KMS), Kinesis Analytics, Kinesis Firehose, Kinesis Streams, Lambda, Redshift, Route 53, SES, Shield, SQS, Storage Gateway, VPC, WAF, AppStream, Cognito, DataSync, SageMaker, Secrets, AWS Transfer etc. - Hands on experience in Bash Scripting, Terraform, Python. - Reduce the production time necessary via AWS CloudFormation skills to deploy the infrastructure for automation - Agile delivery mode (e. g. scrum) - System Administration and monitoring - Performance tuning and storage optimization. - Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis. - Experience in regular operating system Patching and vulnerability remediations. - Experience in Linux System hardening and Non-Compliance remediation. - Clustering knowledge on Linux / SUSE GPFS or HA configuration. Knowledge of SAP HANA appliances is added advantage. - Hands on Experience in Samba, CIFS, LDAP, PAM, SSSD, user authentication using username/password pair, Kerberos, certificates or a combination of methods. - sshd, Openssl, Squid proxy, NGINIX, Antivirus, Syslog, VSFTP, NTP, Bash scripting, - Hands on experience in filesystem configuration with RAID and LVM. - Learn the metrics and also monitor the overall usage of several AWS resources with the help of Amazon CloudWatch - Knowledge on Ticketing tools preferably Service Now. Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes. Education Qualification: Graduate Mandatory Certification: AWS Optional Certification: ITIL, Linux, Virtualization, Networking, Azure, Microsoft or any other
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Infrastructure
Good to have skills : Service Delivery, AWS Architecture
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Description: Manage the cloud infrastructure environment through cross technology administration (OS, virtual networks, Security, Monitoring and Backup), Development and execution of script and automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, PaaS services, network, storage and security. Job Requirements: Minimum 10 years of experience in AWS Architecture. Key Responsibilities: - Provide L2/L3 support on various AWS Services, IaaS and PaaS - Provide L2/L3 support on Linux (RHEL & SUSE) servers hosted on AWS infrastructure. - Design, build and configure AWS Services to meet business process and application requirements. - Infrastructure-as-Code for automation of infra and app provisioning and deployment. - Maintaining access control, as well as the integrity of data, throughout the platform of the AWS application - Make necessary improvements in resources and also work on resource tagging to designate plans and costs for governance, reporting, and budgeting - Build and manage Bastion Hosts, C2S access points, and VPC - Efficiently monitor the development and billing of several strategies for cost optimization - Some of the other significant roles of these professionals include: - Managing the complete AWS life cycle, along with security, provisioning, and automation - Administrating and establishing the architecture of multi-tier systems - Fine-tuning and configuring various cloud infrastructures - Performing services such as kernel patching, errata patching, and software upgrades - Creating backups and managing disaster recovery - Effectively monitoring performance degree and its availability - Containerization in a micro services context - SUSE/RHEL OS upgrade, RedHat satellite server or SUSE manger configuration and administration. - Licensing knowledge and good understanding of patch and package management. - Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action. - Execution and documentation of infrastructure changes and preparing work instructions. Technical Experience: - Maintain the backups of resources with the help of different AWS services - Hands on experience on EC2, EBS, NSG, VPC, S3, ASG, ELB, Route53, CloudWatch, CloudFormation. - Hands on experience on PaaS services - S3, API Gateway, Athena, AWS Backup, AWS Config, CloudFront, CloudTrail, Code Build, Direct Connect, EFS, EKS, EKS, Elastic Cache, ECS, Elastic Search, ELB/ALB, Fargate, FSX, Glue, Key Managed Service(KMS), Kinesis Analytics, Kinesis Firehose, Kinesis Streams, Lambda, Redshift, Route 53, SES, Shield, SQS, Storage Gateway, VPC, WAF, AppStream, Cognito, DataSync, SageMaker, Secrets, AWS Transfer etc. - Hands on experience in Bash Scripting, Terraform, Python. - Reduce the production time necessary via AWS CloudFormation skills to deploy the infrastructure for automation - Agile delivery mode (e. g. scrum) - System Administration and monitoring - Performance tuning and storage optimization. - Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis. - Experience in regular operating system Patching and vulnerability remediations. - Experience in Linux System hardening and Non-Compliance remediation. - Clustering knowledge on Linux / SUSE GPFS or HA configuration. Knowledge of SAP HANA appliances is added advantage. - Hands on Experience in Samba, CIFS, LDAP, PAM, SSSD, user authentication using username/password pair, Kerberos, certificates or a combination of methods. - sshd, Openssl, Squid proxy, NGINIX, Antivirus, Syslog, VSFTP, NTP, Bash scripting, - Hands on experience in filesystem configuration with RAID and LVM. - Learn the metrics and also monitor the overall usage of several AWS resources with the help of Amazon CloudWatch - Knowledge on Ticketing tools preferably Service Now. Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes. Education Qualification: Graduate Mandatory Certification: AWS Optional Certification: ITIL, Linux, Virtualization, Networking, Azure, Microsoft or any other
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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