Application Support Analyst - Enterprise Commissions

This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Enterprise Commissions, Territories, Commissions Reporting, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

About the role

• Participate in complex initiatives such as large-scale upgrades.

• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.

• Ensure documentation, processes, and procedures are updated regularly.

• Participate in a continuous learning culture and a curiosity about emerging technologies.

About You

You’re a fit for the role if your background includes:

• 3+ Years of experience in .Net based applications, software development and/or technology infrastructure and operations.

• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.

• Fluent in speaking and writing English.

• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

• Experience in supporting applications built on modern application architecture and cloud infrastructure.

• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.

• Proven track record of success participating in projects and initiatives even with ambiguous details provided.

• Strong customer service, problem solving, organizational and conflict management skills.

• Strong IT Service Management and standards experience.

• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

• Proven ability to learn new technologies quickly.

• Hands-on experience with programming and scripting languages.

• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

• ITIL Certification preferred.

• Good to have skill is Java based application knowledge

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.