Application RUN manager

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle

1. 15+ years of experience in developing and supporting business applications for Banks/banking customers. Understanding of Core banking processes.

2. Experience in building interfaces and peripheral systems over any of the core banking product, preferably Finacle

3. Experience in managing RUN / L2-L3 support activities and good with ITIL processes

4. Understanding of middleware technologies, preferably MuleSoft. Should understand webservices and should able to debug, if needed

5. Experience in delivering Salesforce applications, preferably with exposure to Sales cloud, Financial Services cloud and Marketing Cloud - Preferred

6. Good problem solving skills

7. Good in project management and stakeholder management

8. Should understand basics of Infrastructure support

9. Should able to guide and lead a team of 10+ team members comprising of Infrastructure, Network, Salesforce and Middleware skills

All your information will be kept confidential according to EEO guidelines.